Terms of Service

1. The deal

By using InkMate (the “Service”), you agree to these Terms. If you don't, don't use it. These Terms are between you (the studio) and Automata Army, which operates InkMate.

Related documents: Privacy Policy, Acceptable Use Policy, Data Processing Agreement, Refund Policy, Cookie Policy. They are all part of this contract.

2. What InkMate is

InkMate is a CRM and booking platform built for tattoo studios. The v1 product includes:

• ✶Client database and contact records
• ✶Public booking page and appointment calendar
• ✶Digital consent forms with e-signature capture
• ✶Deposit collection via Stripe Connect — money settles directly into the studio's Stripe account
• ✶Email notifications via Resend (transactional only — receipts, password reset, booking confirmations)
• ✶Reference image and design-file storage scoped to your studio
• ✶Per-artist scheduling and gallery

Not in v1: SMS reminders, in-app messaging, native mobile apps, and any third-party integration beyond Stripe and Resend. If we ship those, this Terms page is updated first.

3. Accounts

• ✶You must give us accurate information and keep it current
• ✶You're responsible for everything that happens under your account
• ✶You keep your password to yourself; tell us immediately if you think it's been compromised
• ✶One studio per account. If you run multiple studios, contact us about multi-org setup

4. Your responsibilities as a studio

4.1 Run your business legally

• ✶Maintain the business licenses and health permits your jurisdiction requires
• ✶Comply with applicable laws on tattooing — age verification, parental consent rules, disclosure of risks
• ✶Get the appropriate consent from clients before collecting their personal or health information
• ✶Handle that data in line with applicable privacy laws (GDPR, CCPA, etc., where relevant to you)
• ✶Use the consent-form feature in line with your local legal advice — we provide the tool, you set the contents

4.2 Age verification

You are solely responsible for verifying that clients meet the legal age requirement in your jurisdiction before tattooing them, getting parental or guardian consent where it's permitted, and keeping records of that verification.

4.3 Acceptable use

You agree to follow the Acceptable Use Policy. Violating the AUP is a violation of these Terms.

5. Consent forms and health information

InkMate lets you collect health-related information through consent forms. You agree that:

• ✶You are solely responsible for the contents and legal adequacy of your consent forms
• ✶InkMate is not a HIPAA-covered entity and the Service is not designed for HIPAA-regulated workflows
• ✶You should consult your own legal counsel about your consent-form requirements
• ✶You will treat client health information (allergies, medications, skin conditions) with care
• ✶You will get clients' explicit consent before collecting sensitive information

6. Payment terms

6.1 InkMate subscriptions

• ✶Plan tiers and prices are listed at sign-up; the price you saw at sign-up is the price you pay
• ✶Subscriptions renew automatically until you cancel
• ✶Cancel anytime from the dashboard; you keep access until the end of the paid period
• ✶Subscription charges are processed by Stripe on the InkMate platform account
• ✶We'll give 30 days' notice before changing prices on existing subscriptions

6.2 Client deposits — Stripe Connect

Deposit payments your clients make at booking are processed by Stripe via Connect. InkMate never receives or holds those funds — money settles directly in your studio's Stripe account.

• ✶You set your own deposit amount and your own refund policy
• ✶Stripe's standard payment-processing fees apply on every deposit
• ✶Refunds and disputes between you and your client are handled in your Stripe dashboard — InkMate is not a party
• ✶You are responsible for chargebacks, fraud disputes, and any tax owed on those deposits

Full details in the Refund Policy.

7. Intellectual property

InkMate (the software, design, code, branding) is owned by Automata Army and protected by copyright and trademark law. We don't grant you rights to copy, redistribute, or build a competing product from it.

Content you upload to InkMate (designs, photos, client records) stays yours. You grant us a limited license to host, transmit, and process it only as needed to provide the Service to you. That license ends when you delete the content or close your account.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We don't guarantee that:

• ✶The Service will be uninterrupted or error-free
• ✶Consent forms you generate will meet your specific legal requirements — that's on you
• ✶Every email we send will reach the inbox (spam filters, downed receiver MX, etc. are out of our control)

9. Limitation of liability

IN NO EVENT SHALL INKMATE OR AUTOMATA ARMY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SERVICE, INCLUDING:

• ✶Loss of business or revenue
• ✶Claims from your clients
• ✶Disputes over your consent forms or your booking practices
• ✶Missed appointments or undelivered email notifications

Our total liability to you for any claim related to the Service is capped at the amount you paid us in the 12 months preceding the claim, or US$100, whichever is greater.

10. Indemnification

You agree to defend, indemnify, and hold harmless InkMate and Automata Army from any claims arising from:

• ✶Your use of the Service
• ✶Your consent forms, their legal adequacy, and the information collected through them
• ✶Disputes with your clients
• ✶Your violation of these Terms, the AUP, or applicable law

11. Termination

We may suspend or terminate your account for conduct that violates these Terms, the AUP, or applicable law, or that we believe poses a risk to other users or to the Service.

You can close your account from the dashboard at any time. After closure, your data is retained for 30 days (so you can export or recover it) and then purged, except where law requires longer retention (e.g. consent forms, billing records — see the Privacy Policy).

12. Changes to these Terms

We may update these Terms. For material changes we'll email account owners and post a notice on this page. Continued use of the Service after the effective date of an update means you accept it.

13. Governing law

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.

14. Contact

Questions about these Terms: legal@inkmate.app. General support: support@inkmate.app.